The short answer
Stop the Water Flow
The first step is to shut off the main water shutoff valve. This valve is usually near the water meter, in a crawlspace, or on an exterior wall. If you are unsure where it is, find it now and write down the location. Keep that location written down and visible.
Once the water is off, open a cold water faucet on the lowest level of your home. This drains remaining water from the pipes and relieves pressure. Also flush toilets to drain the system. Leave the faucet open until the pros take over, unless you are advised otherwise.
Ensure Safety First
Water and electricity do not mix. If the burst pipe is near any electrical outlets, appliances, or your breaker panel, turn off the power at the main breaker if it is safe to do so. If you cannot reach the breaker without standing in water, leave the area and call an electrician.
Be cautious of slippery floors and sagging ceilings. Water can weaken drywall and flooring, creating hazards. Wear shoes with good grip and avoid walking on wet carpet if you can. If you smell gas or hear hissing, leave the home immediately and call the gas company from outside.
- Turn off the electricity at the breaker if safe.
- Avoid standing water near outlets or cords.
- Watch for ceiling stains or bulges.
- Wear sturdy, non-slip shoes.
- Call the gas company if you smell gas.
- Evacuate if the water is contaminated or deep.
Document the Damage
Before any cleanup starts, take clear photos and videos of the affected areas. Capture the burst pipe, the water on floors, wet walls, and any damaged belongings. This documentation helps with your insurance claim, if you decide to file one. Policies vary, and your insurer decides what is covered.
Make a list of damaged items, including approximate value and purchase date if you know it. Keep receipts for any emergency supplies you buy, like buckets or towels. Do not throw away damaged items until you have documented them and checked with your insurance company about what to keep.
Remove Water and Belongings
If the water is clean and not deep, you can start removing water yourself. Use mops, towels, and a wet/dry vacuum if you have one. Move furniture, rugs, and boxes out of the wet area to prevent further damage. Place aluminum foil or wood blocks under furniture legs to avoid staining.
Do not attempt to remove water that may be contaminated, such as from a sewage line. That requires professional equipment and safety gear. For most burst pipes, your own efforts help, but the pros have industrial pumps and dehumidifiers that dry the structure thoroughly, which is important to prevent mold.
Call Local Water Damage Pros
After you have stopped the water and documented the scene, contact the pros. They have the tools to extract water from carpets, drywall, and subfloors, and to set up drying equipment that reduces the risk of mold. Their work typically involves assessing the extent, removing wet materials, and drying the area.
The cost of professional cleanup depends on the size of the affected area, how long the water sat, and the materials involved. It often ranges from a few hundred to several thousand dollars, but that depends on the specific damage. Ask for an itemized plan before work begins, and check with your insurance company about coverage.
- Shut off the water before calling.
- Keep photos and a list of damaged items.
- Ask about drying and mold prevention steps.
- Confirm what materials will be removed or repaired.
- Check your policy for coverage details.
Talk to someone now
Phones are answered 24/7 for Mesa and nearby communities.
Call Now (480) 898-4279Frequently asked questions
How Do I Find the Main Shutoff Valve?
The main shutoff valve is usually near the water meter, in a crawlspace, or on an exterior wall. Look for a round wheel or a lever handle. If you cannot find it, check your property inspection report or ask a plumber to show you during a visit.
Can I Dry the Area Myself?
You can mop up surface water and run fans, but drying behind walls and under floors requires professional equipment. Without thorough drying, mold can grow within days. The pros use dehumidifiers and air movers to dry the structure completely, which is safer for your home.
Will My Insurance Cover the Damage?
Many homeowners policies cover sudden and accidental water damage from burst pipes, but not all do. Read your policy or ask your insurance company. Policies vary, and your insurer decides what is covered. Document everything and keep receipts for a smoother claim process.